Shipping policy

Where we ship

Atelier 58 currently ships within the United States only. We do not ship internationally at this time.

Shipping cost

Shipping is free on every order, with no minimum order value. The price you see on the product page is the price you pay. No shipping charge is added at checkout and nothing is added afterwards.

Order cutoff time

Orders placed before 12:00 PM Mountain Time on a business day enter processing the same day. Orders placed after that, or on weekends and US public holidays, enter processing on the next business day.

Delivery time

Orders are processed in 1–3 business days, then delivered in 6–8 business days, for a total of 7–11 business days.

Business days are Monday to Friday, excluding US public holidays. Delivery estimates are estimates, not guarantees. Carrier delays and severe weather can extend them. If your order goes beyond the window, email us and we will chase it.

Carrier services

Depending on the item and the destination, orders are carried by USPS, UPS, FedEx or DHL. The carrier and the tracking number are shown in your shipment confirmation email.

Charges on delivery

Nothing is ever payable on delivery. The amount you pay at checkout is the final amount. You will not be asked for any additional fee, duty or tax when your order arrives.

Tracking

A tracking number is emailed to you as soon as your order is dispatched. Tracking can take a few days to begin updating after dispatch. This is normal and does not mean the package is lost. See Track Your Order.

Split shipments

If you order more than one item, they may be dispatched separately and arrive on different days. You will receive a tracking number for each shipment. You are never charged extra for this.

Incorrect address

Please check your shipping address carefully at checkout. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipping; the reshipping cost is payable by the customer.

Lost or damaged in transit

If your order arrives damaged, or tracking shows no movement for an extended period, email contact@atelier58coffee.com with your order number and we will resolve it, with a replacement or a full refund, at no cost to you.

Questions

Our FAQ page answers the most common questions about delivery, tracking and returns.

Contact

Atelier 58 LLC, trading as Atelier 58
30 N Gould St, Sheridan, WY 82801, United States
Email: contact@atelier58coffee.com
Phone: (307) 650-2389
Customer service hours: Monday to Sunday, 9:00 AM to 6:00 PM Mountain Time
Response time: we reply within one business day.