Refund policy
Returns
You may return an unused item in its original packaging within 30 days of delivery for a refund.
To start a return, email contact@atelier58coffee.com with your order number and the reason for the return. We will reply within one business day with return instructions and an address. Please do not send anything back before contacting us. Returns received without prior notice can take considerably longer to process.
Restocking fee
We charge no restocking fee. $0, on every return.
Condition of returned items
To be eligible for a refund, the item must be in the condition you received it: unused, with all accessories, and in its original packaging.
A grinder that has been used to grind coffee cannot be returned as unused. If you have tested it and it is not right for you, contact us anyway. We would rather find a solution than have you stuck with the wrong grinder.
Non-returnable items
The following cannot be returned:
- Items damaged by misuse, drops or improper cleaning
- Items that have been partially or fully disassembled
- Items used to grind anything other than roasted coffee beans
- Items returned more than 30 days after delivery
- Items returned without the original packaging or missing accessories
Return shipping costs
Return shipping is free, whatever the reason. Whether the item is faulty, damaged in transit, not what you ordered, or simply not right for you, we cover the cost of sending it back. There is nothing to pay to return an order.
Contact us before returning anything and we will send you a return label. Please do not buy postage yourself: we can only cover return shipping that we have arranged.
Damaged or faulty on arrival
If your order arrives damaged, take a photo before unpacking any further and email it to us with your order number. This single step makes the process much faster.
If a product develops a fault, it may also be covered by the manufacturer's warranty, which is stated on the product page where one applies. We will help you either way. You do not have to deal with the manufacturer alone.
Refunds
Once we receive and inspect your return, we will notify you of the outcome by email. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take additional time to post the refund to your account.
Because shipping is free on every order, there are no original shipping charges to deduct from your refund.
Cancellations
You can cancel your order for a full refund at any time before it ships, not just within a fixed window. Email us as soon as possible. Once an order has been dispatched it must be handled as a return.
Exchanges
We do not process direct exchanges. Return the item for a refund and place a new order. It is faster, and it means you are not waiting on two shipments in sequence.
Late or missing refunds
If more than 5 business days have passed since we confirmed your refund and you still have not seen it, check with your bank or card issuer first, then email us. We will send you the refund confirmation reference.
Questions
Our FAQ page answers the most common questions about returns, delivery and refunds.
Contact
Atelier 58 LLC, trading as Atelier 58
30 N Gould St, Sheridan, WY 82801, United States
Email: contact@atelier58coffee.com
Phone: (307) 650-2389
Customer service hours: Monday to Sunday, 9:00 AM to 6:00 PM Mountain Time
Response time: we reply within one business day.
Please note: the address above is our registered business address, not a returns address. Contact us first and we will send you the correct one.